Ian logged on in the Eurostar terminal and found a customer relations address so decided to complain and ask for a free cup of tea (we are easily satisfied!). This is his email and the reply.
I am currently sitting in your departure lounge because an earlier crossing has been cancelled. While I understand you have operational issues at the moment, this has happened the last two times I have travelled with you.
It would have been helpful to have reflected the delay on your website in the latest travel information section. I was also surprised that your staff in the terminal building did not have vouchers available for a complementary hot drink.
Dear Customer, Thank you for contacting the Customer Relations team at Eurotunnel. We are always keen to receive the views of our customers, and the feedback we receive is important to help us improve our service to you. All emails are responded to individually by a member of our team and you will receive a full response within twenty-one working days. For your reference, emails sent to this address are managed between 09.00 and 17.30, Monday to Friday (except Bank Holidays). Kind regards Eurotunnel Customer Relations .
Not much help to us then in getting a cup of tea!
(PS. Titan's sister is called Alexandra)
(PPS. I don't know what is worse, James Blunt or Christmas Carols)