We have just had a thunderstorm that nearly took out all the lights and caused me to need to re-boot my net-gear box. This is something I can now do myself (with occasional prompting from Ian) and it seems to fix most problems. The first time I had difficulties getting my Internet connection to work I made the mistake of calling the SKY helpless desk. 10 minutes later, £5.00 poorer the customer support person told me that the problem was nothing to do with them and was caused by Microsoft and I should contact them! (How does anyone contact Microsoft!). I tried to argue that if there was some problem with their system and Microsoft then surely they should sort it out as it would affect a lot of people. I asked them to explain the nature of the problem to me. At this point I got the robotic reply "it is a problem with Microsoft madam, you must contact them" in answer to all my queries! In frustration I hung up and called Ian who told me to unplug the box, leave it for 10 seconds, plug it back in and reboot the computer if necessary. It worked and my connection was restored!
The storm has not cleared the air and it is still humid and sultry.
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2 comments:
i once lost my internet connection, contacted my server, they are very helpful, and they took me through unplugging and replugging the modem! i felt very silly, i thought that was just the start of some complicated process they would take me through, but that was the process! i always turn off the computer if it freezes etc., but hadnt unplugged the modem before!
yes, I didn't really it was that simple either..and it seems that either the SKY helpless desk just assumed I had tried it and it hadn't worked or didn't know (which is a bit more worrying!)
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